Terms of Service for Web Design & Management

Table Of Contents

These Terms of Service, updated on 28 December 2024, are for clients who choose Blue Ocean Social Ltd (“the Service Provider”) for website design and management services. They also link to the terms you’ve already agreed upon for our social media services.

1. Services #

Design and Development
The Service Provider will create and manage a custom website tailored to your specific needs, as described in the overall solution noted in the invoice. This includes:

  • Custom Website Design: We will develop a website using WordPress that reflects your vision, applying our expertise in psychology and human behaviour to craft every word, button, and design element to help convert leads into customers.
  • Content Integration: We will incorporate any text, images, and videos you provide, ensuring everything is visually appealing and user-friendly.
  • Mobile-Friendly Design: Your website will work seamlessly on all devices, providing a focused and seamless user experience.
  • Security and Updates: We include SSL encryption, malware defence, daily backups, and regular updates to keep your website safe and secure.
  • Ongoing Management: The Service Provider will handle the ongoing management of your website, ensuring it operates smoothly, updates are applied, and support is available whenever needed.

Approval Process
You will have the opportunity to review all design drafts and content updates before they go live. The Service Provider will share drafts for your feedback, allowing you to request one revision per text piece and one revision per design section, provided you specify exactly what you want changed and how.

Delivery Time
Delivery will be completed within 45 to 60 days, given that there are no delays in receiving required content from the client, such as text, images, or feedback.

Domain Accessibility
If the website is hosted with the Service Provider, you will need to connect your domain to the hosted website through your domain management system. We are here to assist you with this process to ensure everything runs smoothly.

Domain Ownership
You will keep full ownership of your domain name and manage it directly.

Website Management
Once your website is live, if website management is part of the purchase order, the Service Provider will help keep it running smoothly by:

  • Monitoring and Support: We’ll ensure your website is up and running and assist with any issues that may arise.
  • Web Hosting Payments: We’ll handle hosting payments for you, as long as you make timely payments.
  • Routine Updates: We’ll help with updates, like changing contact details, up to two times a month.
  • Security Management: We’ll take care of important security updates to keep your site safe, as we are hosting your website.

2. Included Features #

With our web solutions, you can expect the following core features to be included, no matter the package:

  • Strategy for Success: A well-thought-out strategy will be part of our approach to help you achieve your goals.
  • Content Creation: We’ll create engaging content and select the appropriate visuals to captivate your website visitors.
  • Customer Support: Enjoy dedicated email support for your website, available every day, ready to resolve your issues.
  • Essential Functionality: Your website will include basic search engine optimisation features (SEO), GDPR compliance, social links, and a cookie banner.
  • Essential Elements: Features like galleries or carousels, customer reviews, an about us section, and a contact form may be included to enrich the user experience.
  • Performance Tracking: Gain insights into your website’s performance with analytics tools to optimise your online presence.

Maximum Hours of Work Clause
The total number of hours allocated for the development of the website shall not exceed the total project cost divided by £11.44 per hour (the minimum National Living Wage in the UK as of April 2024). For example, if the project cost is £1,000, the maximum hours allocated to the project will be capped at approximately 87 hours. This ensures the project cost and scope remain proportional to the agreed-upon budget. Any additional hours required beyond this cap will require a written agreement between both parties and may incur additional charges.

3. Responsibility & Liability #

Website Functionality and Third-Party Services
While we will do our best to ensure your website functions perfectly, there may be occasions when unforeseen issues arise beyond our control, such as problems with your hosting provider, conflicts with third-party software, or internet outages. Additionally, since we may use third-party tools and services, any issues stemming from these services are also outside of our control.

Payment
For web design and website management, payment will be made according to the invoice for web design and management. Late payments for an extended period of time may result in the website being paused until payment is received. As our client, you will always have access to a backup of your website that can be downloaded and set up anywhere.

Access and Security
We’ll put in standard security measures to keep your website safe, but it’s important for you to secure your login details. If you notice any access or security issues, please let us know, and we’ll work to resolve them as quickly as possible.

Limitation of Liability
In the unlikely event that something goes wrong with our services, our total responsibility will be limited to the amount you paid for those services. We won’t be responsible for any additional costs or damages, such as lost profits or interruptions to your business.

Further Development
If you’d like any upgrades or changes beyond what we initially agreed on, these may come with additional costs. We’ll provide you with an estimate for such work, and we’ll need your approval via email before we get started. Additional work will be billed separately.